Coronavirus / COVID-19 Statement

A message from our CEO and Chairman, Robin 
06/07/2020

Dear Friends of THE PIG, our community of suppliers and our incredible team,

Well, what extraordinary and challenging times we have all witnessed during these past few months, but right now we are just delighted to be open and returning to some sense of normality.

On Saturday night we welcomed our first guests back to all of
THE PIGs, except THE PIG-at Harlyn Bay which we hope to open later this month (more on this later in the week). Your nominated NHS and care workers arrived to fizz, a 25-mile feast and an evening of being totally spoilt – clapping their heroic efforts as they sat down to dinner is a moment that I am sure our teams will not forget in a hurry!

The team is thrilled to be back after such a long break and eager to get going on what they do best……looking after all of our guests in the charming, personal yet professional way that’s at the heart of PIG culture.

Our first priority is to keep everyone safe, that’s you our guests, but also our team. We see this as a partnership of trust, so we ask you to please play your part in keeping everyone safe. In return we will all be doing the same for you.

This is new territory for us too, we would ask you to be patient with the team if you are visiting, there is a chance some things might be a little less snappy than usual whilst we all get used to the new way of doing things!

We want summer at THE PIG to be as normal as possible - so if you are visiting us, spend loads of time outdoors on the terraces, in the grounds and kitchen Gardens, talk to us, relax and enjoy some time in the places that we call home.

We have been overwhelmed by the response since we opened up bookings, so I am sorry if you have been struggling to make a reservation for a room or a table for July and August. Early autumn is just as lovely in the countryside, and we have lots of availability across all of THE PIGs, so perhaps planning a little end of summer escape might be the perfect thing to look forward to.

Above all, thank you for your unfailing support during this tricky time - your kind messages have kept us all going, and to those that have made a booking over the next couple of months, we very much appreciate that you have made making a visit to
THE PIG one of your first post lockdown priorities.

We hope to see you for a glass of something fizzy soon!

Best
Robin

THE PIGs are OPEN! 

When can I stay?

We are now taking new hotel bookings for all hotels except THE PIG-at Harlyn Bay.

Our Reservations team are doing their best to respond to all enquiries as soon as they can, but we do suggest that where possible you make your hotel or table booking online. 

When will THE PIG-at Harlyn Bay open?

We are so excited to announce that THE PIG-at Harlyn Bay will be opening from Friday 31st July.

You can now make lunch bookings in the Restaurant, join us for all day dining at our brand new outdoor eating terrace The Lobster Shed, or book a stay.

We’re not currently taking restaurant reservations for dinner, unless you are staying at THE PIG-at Harlyn Bay, due to physical distancing.

As we had originally planned to open in April, we already have bookings confirmed in August, but there is still some last minute limited availability. Why not get planning an early autumn escape to the north Cornish coast?

To celebrate our local NHS heroes, we are giving them a special preview and having them all to stay at THE PIG-at Harlyn Bay the weekend before, on Saturday 25th July, as part of the #treatourNHS campaign.

 

Can I book a table?

Initially we are operating with a reduced number of tables in our restaurants so that we can adhere to physical distancing guidelines, so availability is limited. 

We have extended our service times for lunch and dinner in our restaurants. 

Lunch - 12.oopm - 4.30pm 
Dinner - 6.00pm - 9.30pm 

We are following Government guidelines on household get-togethers, and we ask and trust that our guests will also adhere to these guidelines. We are taking table bookings for a max of up to 8 people, but this can only be made up of 2 households.

Are the Wood-Ovens open?

Wood Oven terraces are open for walk-ins from midday until late afternoon. (weather dependant)

The Folly at THE PIG-at Combe is open walk-ins from midday until early evening. 

As always, seating will be on a first come first served basis. Physical distancing will be strictly observed so numbers will be limited. 

And the good news for 2021!

We have opened bookings for 2021 so that you can get planning all those special occasions or last-minute getaways that you have missed with family and friends this year!

2021 room rates have been fixed at 2020 prices for all bookings made before 31st July 2020, so that you can guarantee you will only be spending what you will have spent this year.
After this date, rates are subject to increase.

Can I use a Gift Voucher? 

We have extended the validity of all Gift Vouchers that expired whilst we are closed, or that are due to expire later this year so that you are still able to use them at THE PIG.

All Gift Vouchers that expired or are due to expire in April, May, June or July 2020 have been extended by 6 months.

All Gift Vouchers due to expire in August, September, October, November or December 2020 have been extended by 3 months.

All Gift Vouchers bought during our time of closure will be valid from use from Monday 6th July 2020.

Please kindly note that you are unable to redeem a Gift Voucher online to make a booking. Please book your room as normal and the team will refund any pre-payments with proof of your voucher. Please just contact reservations@thepighotel.com 

Book with confidence
What happens if I need to cancel?

Hotel bookings can be cancelled or transferred up to 72hrs prior to arrival with no charge. If you need to cancel or amend your booking within 72hrs of arrival due to COVID-19, we can transfer your booking to another suitable date, however rates may differ between dates.

Any cancellations or amendments within 72hrs, that are not as a direct result of COVID-19, will result in our retaining the charge for the first night of your stay.

If we are forced to close a hotel/hotels due to COVID-19 bookings can be transferred or cancelled at no charge.
Read full T&Cs here. 

What should I expect when I visit? 

The experience may look a little different in this new normal, but we hope it will feel the same; ultimately, it is still our people caring for you and delivering the same attention to detail and personalised service that you are used to at THE PIG. We want to reassure you that we've put measures in place to keep you and our teams safe so that you can confidently enjoy a stay with us.

We firmly believe this needs to be a joint effort, so we ask you to please play your part in keeping everyone safe. In return we will be doing the same for you. We will be using THE PIG 5 steps in all areas of the operation.

THE PIG 5 – our steps to keeping everyone safe

1. Carrying out Risk Assessments & Staff Training
2. Adhering to Government guidelines for physical distancing
3. Putting in place stringent hygiene measures, including the use of a sanitiser to fog all bedrooms between guests, and public areas regularly
4. Providing hand sanitiser for staff & guests at every possible opportunity
5. Minimising contact between staff & guests at every possible opportunity

We are carrying out these measures in a way that is true to who we are, so whilst the health and safety of our team and guests is our absolute top priority, we still want you to be able to relax in a space that feels familiar. 


In the meantime, if you would like to find out more about our commitment to keeping everyone safe whilst they’re with us read on below...

Gardeners_02.jpg

Guidance, best practice & assessment

We’re following all government guidelines and working on best practice measures within the hotels. We are completing all necessary risk assessments and certification to validate our policies; all procedures and assessments will be constantly reviewed and updated where necessary in line with government guidelines. 

We firmly believe this needs to be a joint effort between our team and our guests, so we urge you to please use maximum common sense to play your part in keeping everyone safe. In return we will be doing the same for you. Importantly, we will not be allowing any of our team members displaying symptoms inside our hotels and we would ask you to exercise the same cautionary approach.

Spanish Tables - restaurant conservatory.jpg

Our teams, suppliers & partners

We are making sure that all of our teams, suppliers and partners are fully aware of our commitments and have asked them to comply with our procedures and requests to ensure the safety of our staff and guests.

• Every team member is trained in new health and hygiene related procedures and their responsibility to guests and fellow members of staff.  
• We are taking all reasonable steps to follow the Government’s Covid-19 Secure Workplace Guidelines.
• We’re communicating with key suppliers and partners, to ensure that their policies and systems relating to health and hygiene meet our high standards.
• As we are able to physically distance, the Government has advised that the use of additional PPE is not necessary, so our team will not be wearing masks, gloves or visors unless they have personally chosen to do so. 

Keeping you in the know

We’ll continue to be honest, transparent, and up front with you - updating and sharing information with you as soon as possible.

• As we hear the latest Government directives, we’ll update all our pre-arrival email communications to provide additional information relating to health and hygiene.
• All guests will be called in advance of their reservation to confirm the details of their stay and to clarify the procedures that we’ve put in place at that hotel ahead of their arrival.
• Our Reservations team are equipped with all information regarding staying at THE PIGs and will be able to answer questions that you might have.
• We will not be accepting cash at any of THE PIGs, we will only be accepting card payments. 

 

Brock Milligan Lo Res-162.jpg

Capacity

 

We are adhering to Government guidelines and restrictions relating to capacity, and while physical distancing is required our restaurants will be operating with a reduced number of tables, so availability will be limited.

We are following Government guidelines on household get-togethers, and we ask and trust that our guests will also adhere to these guidelines. We are taking table bookings for a max of up to 8 people, but this can only be made up of 2 households.  

Due to the constantly changing nature of this guidance, we will be continuously reviewing our procedures related to capacity.

JKE 1304

Cleaning

As a hotel and restaurant, we already operate with strict cleaning and health and safety measures, but we are now taking extra steps to ensure that all areas are thoroughly sanitised, clean and compliant.

• All team members are trained in these new standards and timings of cleaning.
• We will be using Sterizar, a non-toxic, alcohol free, biocidal sanitiser to fog all bedrooms between guests. Each bedroom will be fogged once it has been cleaned and ready for an arrival. 
• Check In will now be at 4pm, rather than 3pm at all hotels, to allow for more time to clean guest bedrooms.
• We are providing hand sanitiser for staff and guests at every possible opportunity.
• We have employed full time public area cleaners.

THE PIG At Bridge Place Scarecrow

Physical Distancing

Maintaining a physical distance from others is absolutely essential to stop the spread of the virus, but we believe it does not mean we can’t be sociable! We prefer the term physical distancing, so that it doesn’t feel like you can’t enjoy interacting with the team.

We’ll always adapt our service style to adhere to Government guidelines, and have adjusted table layouts in our restaurants, and chair layouts in our Bars and Lounges to allow for the required distancing policy.

We love our buildings being old, quirky and a bit different, but this can make it difficult for hard and fast rules. We’ll ask our guests to please use common sense and be responsible for your own physical distancing during your stay when moving around the hotel for the wellbeing of both you, other guests and the team. We will be asking the team to do the same for you.

THE PIG At Bridge Place Landrover

Checking In and Out

We’ve adapted the Arrival, Check In and Check Out process to speed this up, to support physical distancing and to ensure the safety of all guests and team members. Guests will be contacted with details of exact procedures in advance of their stay.

We will no longer be taking cash, only card payments for all transactions. 

22_08_18_THE_PIG_WEBSITE3121 SMALL.jpg

Restaurants

In a Restaurant it is virtually impossible to remove every risk. Therefore, our policy is to mitigate the risk through best practice and risk assessment. We’ll take all necessary measures to deliver minimum contact, ensure hygiene standards and physical distancing.

• Breakfast will be served at guests’ tables, as sadly our much-loved PIG grazing breakfast tables are not viable with current guidelines. All of the goodies that were on the Breakfast table will now be available, along with our hot dishes on our new Breakfast menus. Prices range from £8-£16. 
• We’ll ask our guests to pre-book their Breakfast time on arrival.
• Lunch and Dinner reservations for hotel guests will be staggered to support physical distancing.
• A sample menu will be available on the website and the day’s menu will be available for guests to peruse in their rooms.  
• Tables will be positioned the required distance apart in all our restaurants, in line with the latest government guidelines.
• Hand santiser will be available on every table.
• You will notice a number of other small changes have been put in place to maintain hygiene standards.
• Please read 'Capacity' above for information on group bookings.

Potting Shed Treatment Room.jpg

The Potting Sheds


Following the Government's announcement regarding the re-opening of spas and treatment facilities, we are reviewing the guidelines and proposed safety measures and will update you further as soon as we have agreed the safest way forward for both our guests and team.

Bamford, Bramley and Oskia products will still be available to purchase from Reception. 

Stay in the Know!

Sign up to keep up to date with the latest news, offers and re-opening info!